The short version: nothing renews silently. You can cancel any subscription at any time, and you keep what you have already paid for until the end of the period you paid for.
1. Cancelling before delivery
If you have paid but the product has not yet been delivered or activated, tell us immediately at contact@grandfieldmedia.com. If we can stop delivery, we cancel the order and refund it in full under our Refund Policy.
2. Cancelling after delivery
Our products are digital and are delivered immediately on payment. Once a product has been delivered, downloaded or activated, the order is complete and cannot be cancelled, though you may still be entitled to a refund if something is wrong with it. See our Refund Policy.
3. Cancelling a subscription or annual plan
- You may cancel at any time, with no cancellation fee and no notice period.
- Cancelling stops future billing. It does not shorten the period you have already paid for — your access continues until the end of that period.
- Amounts already paid for the current period are not refunded on cancellation unless our Refund Policy applies.
- To cancel, use the option in your product dashboard where one is offered, or email contact@grandfieldmedia.com from your registered address.
4. Renewals
We do not charge renewals silently. Where a product runs on an annual term, we email you before the paid-through date. If you take no action, the service simply stops being provided at the end of the term. Where a product does offer an automatic renewal, that is stated clearly before you pay and can be switched off at any time from your dashboard.
5. What happens to your data after cancellation
When a service ends, we stop serving it and, after a reasonable grace period, delete or archive the data associated with it. If you want your personal data erased sooner, follow our Data Deletion Instructions. Records we are required to keep for tax and accounting purposes are retained as described in our Privacy Policy.
6. Things registered in your name
Where a purchase included something registered in your name, such as a domain, that item remains yours after cancellation for as long as it is paid up. Cancelling our service does not cancel or transfer it, and the cost already paid to the registrar cannot be recovered.
7. Cancellation by us
We may cancel or suspend a service if payment fails, if our Terms of Service or Acceptable Use Policy are breached, or if we are legally required to. Except where the breach is serious or the law requires immediate action, we will contact you first and give you a chance to put it right. If we cancel a paid service without cause, we refund the unused portion.
8. How to reach us
Grandfield Media Private Limited
No 93 Koundinya Nagar, Nr Prathibha High Sch, I.E.Nacharam, Uppal, Hyderabad- 500076, Telangana, India
contact@grandfieldmedia.com
Phone: +91 92479 12080
We acknowledge every cancellation request within two business days.